Privacy Policy
Shafiq Traders is committed to protecting your personal data and ensuring complete transparency in how your information is collected, used, and secured.
1. Introduction
Shafiq Traders (shafiq-traders.com) is a lithium battery and energy storage business offering products such as LG Chem, Envision AESC, CATL battery cells, and E-ON Genesis battery packs. This Privacy Policy explains how we handle your personal information when you use our website, place an order, or contact us.
2. Information We Collect
We collect essential information such as name, phone number, email address, and shipping details when you place an order or contact us. Technical data like IP address, browser type, and device information may also be collected for system improvement and security.
3. Use of Information
Your information is used strictly for order processing, product delivery, customer support, and communication purposes. Shafiq Traders ensures that your data is never sold, shared, or misused.
4. Payment Security
All financial transactions are processed through secure and encrypted third-party gateways. Shafiq Traders does not store credit or debit card information on its servers, ensuring maximum payment security.
5. Cookies Policy
Our website uses cookies to improve user experience, analyze traffic, and enhance website functionality. Users may disable cookies at any time through browser settings, though some features may be affected.
6. Communication Records
When you contact Shafiq Traders via WhatsApp, email, or contact forms, we may store your communication for support and service improvement purposes. All communication is treated as strictly confidential.
7. Order & Delivery
Shipping information is shared only with trusted logistics partners to ensure safe and timely delivery of your battery orders. Your data is used strictly for fulfillment purposes and is not shared beyond necessary service providers.
8. Third-Party Services
Shafiq Traders may use third-party services such as payment processors, analytics tools, and courier companies. These providers operate under their own privacy policies.
9. Data Protection
We implement strong security measures including encryption, secure servers, and restricted access controls to protect your personal data from unauthorized access, alteration, or misuse.
10. Your Rights
You have the right to access, correct, or request deletion of your personal data. You may also request restriction of data usage for marketing purposes at any time.
11. Data Retention
Personal data is retained only as long as necessary for legal, operational, or service requirements. After this period, data is securely deleted or anonymized.
12. Policy Updates
Shafiq Traders reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with the latest revision date.
13. Contact Information
For any privacy-related concerns, you may contact the Shafiq Traders support team through our official communication channels. We are committed to resolving issues professionally and quickly.
Still have questions?
Our support team is here to help with anything about your privacy, your order, or our battery products.
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